General FAQ

How can I buy wine on Vinitaly Wine Club e-commerce?
All Vinitaly Wine Club'S wines and selections of wine can be purchased directly online at www.vinitalyclub.com following the purchase procedure, which will take you step by step to order checkout and payment; then you'll receive an e-mail confirmation as soon as purchased. Here there's a brief purchase guide, that explains how to order on our e-commerce:
1. Choose your wine searching among the proposals of our wine collection and wine selections
2. Select the amount. Remember that the minimum purchase for Italy is no. 3 bottles (or multiples of 3); for Europe no. 6 bottles (or multiple of 6)
3. Checkout. Remember that the order can be closed only once you log-in
Enter your details and shipping address, decide how to pay (credit card, prepaid card, Paypal, bank transfer, cash on delivery - only for orders to Italy -), if you need an invoice, if you're making a gift and then confirm the your order.
4. The order is confirmed. You will receive an Order Confirmation e-mail to your e-mail address.
5. The order is verified, prepared and sent by courier to your home address, work or friend's address typically in 24/48h for Italy, 5-7 working days for EU (If there are difficulties in reaching certain geographical areas or wine is unavailable/out ok stock or the recipient can not be contacted the shipping may be delayed).
With these simple guidelines should be clear throughout the process of purchase to proceed independently, but if you still have questions or need suggestions, we are always available, by e-mail at or by telephone info@vinitalyclub.com (+39) 0541 810231 during office hours (Mon-Fri 9:00am/12:30am - 2:30pm/6:00pm).

I'm making an order, but I can't get to the checkout because there's no possibility  to move forward to the next step. What should I do?
One of the most common reasons that might block the purchase is the number of bottles in the cart. To Italy, we ship in minimum of 3 bottles-packs (or multiples of 3), while to EU in minimum of 6 bottles-packs (or multiples of 6). So, to conclude an order on our e-shop, you need to buy multiple of 3  (3,6,9 ... etc) or multiples of 6 bottles. You don't have necessarily to buy 3/6 bottles of the same label: 3/6 can be also different wines, the important thing is that they are 3/6 bottles, or multiple of 3/6.
NOTE: When adding wines into cart, in the purple bar above the basket you'll find how many bottles are missing to complete the package.

Do you ship only in Italy or abroad too?
We ship to Italy and abroad (EU). If you do not find in the wine country of the shipment you are looking for, please contact us directly to confirm the service, by writing to info@vinitalyclub.com or by calling us at (+39) 0541 810231 during office hours (Mon-Fri 9:00am/12:30am - 2:30pm/6:00pm).

How much is shipping in Italy and what it costs rather than abroad?
In Italy, the shipping is FREE for orders over € 69.00 with wine; for orders less than the estimated cost of € 5.90 (excluding any claim for cash on delivery, which requires an extra charge of € 3.00, in addition to the total order).
The costs of shipping abroad, however, are variable, depending on the country of destination, so you can verify directly online on our site, proceeding to the simulation of the order, choosing your wine, the amount requested (remember that management order you must order at least no.6 bottles) and select the shipping country. Then, you can verify shipping costs and any additional costs (duties and administrative expenses etc ...), to consider in addition to the price of the wine indicated.

How long does delivery take place in Italy? And abroad?
Delivery in Italy typically takes two business days from payment receipt, but may slip due to the difficulty in reaching certain geographical areas or to the unavailability of the product or receiver. The delivery date is always communicated and it's always be possible to track the shipment. Abroad, however, the deadlines are longer, up to 5-7 working days, it depends on the shipping country.

Are the prices on your website inclusive of VAT?
Yes, the prices on our website are always inclusive of VAT, because we look for simplicity and clarity when purchasing and most likely you do as well.

Which payment methods would you suggest to buy online Vinitaly Wine Club wines?
We suggest Credit Card or PayPal or Pre-paid Card payment, but you can also wire transfer any amount through your bank. All financial information required in the sales transaction will be encoded and transmitted to our banking partners, which provide the secure online payment services, without any third party access.

I have the Vinitaly Wine Club Card or Discount Code: how can I use it?
The coupon code (e.g.: azienda2013) received by newsletter or indicated on Vinitaly Wine Club Card or on website, can be used to receive a discount on the order at the time of payment. At checkout, just add it in the appropriate place to see the discount associated with the code. This discount code is applicable only on the list price and can not be combined, so it can not be used for orders containing promotion products. All the discount codes cannot be applicable on the wines Bellavista, Biondi Santi, Contadi Castaldi, Elena Walch, Gaja, Gianfranco Fino, Les Cretes, Mastroberardino, Mastrojanni, Montevetrano, Ornellaia, Planeta, Tenuta San Guido wineries. Other wines could be excluded from the offers (on the basis of promotion agreements with the winemakers we work with). Therefore, we invite you to apply the coupon code directly in the cart before proceeding to checkout.

How do I unsubscribe from the newsletter?
we are so sorry if you really want to unsubscribe from our newsletter and stop receiving our weekly offers by e-mail. To unsubscribe, just click "Unsubscribe from newsletter", which you can find at the bottom of every newsletter received so far in your inbox. If you decide to subscribe again, you can subscribe at any time, clicking "Subscribe to Newsletter" at the bottom of e-comemrce homepage.

How can I get an invoice for my order?
If you need to receive the invoice, you must request this at the very moment of the order, inputting the data required for billing (Company name and VAT), to enable our administrative office to issue invoice correctly. If you do not request invoice when you order, it is unfortunately not possible to issue it and send it back. The invoice is usually sent in the first days of the month following the date of the order.

I may not be home during the day. Can you deliver to my workplace?
Yes, you can always enter a shipping address (your office, your next door neighbours, your friends, etc.), which can be different from the invoicing address (your home address, for example). You will always receive an email or text message informing you on the delivery status. Moreover, you can monitor your shipment online at any time.

I'm rarely buy online on the computer because I often travel; is there an App of Vinitaly Wine Club where to buy?
Sure, there is! The App is called VINO - Vinitaly Wine Club and is available for iOS and Android. Download it FOR FREE from your store! You can register by creating an account, or, if you've already registered on our e-commerce, just log-in with your Vinitaly Wine Club account and no data will be lost.

We are interested in Corporate Gifting, can we order your selections or other products as corporate gifts or incentive to our staff and partners? Can you ship directly to a third party?
We will gladly take care of your clients gifting for any occasion, not only at Christmas time but throughout the year, even to simply make your meetings special or to tastefully underline a business meeting or a company visit. We can deliver directly to your clients or bulk deliver to your company. Call us and we will be happy to help you enhance your relationships.

Should the parcel be delivered to me damaged or wine-stained, what should I do?
Should you receive some visibly damaged, broken or wine-stained parcels from the Vinitaly Wine Club appointed courier, please reject the delivery. We will take care of the recovery of the goods and the issue of a new shipment. Should the shipment include multiple boxes and not all of them be damaged, please reject the faulty box only and sign the delivery slip "with reserve". Vinitaly Wine Club will take care of the damaged box and will substitute it for a new one. Any delivery expense for the return of a damaged box and shipment of a new one are entirely covered by Vinitaly Wine Club.

Do you reply only by email or can I contact you over the phone?
The Vinitaly Wine Club Customer Service is always available and we are happy to hear from our clients and partners also via the telephone. Call us at: (+39) 0541 810231.

Can a person under 18 receive one of your parcels on my behalf?
No, in compliance with the current laws and regulations on alcohols and spirits purchase, Vinitaly Wine Club does not sell wine nor spirits to anyone below the age of 18 years and also the receiver of any Vinitaly Wine Club parcel shall be over the legal age limit. Our website www.vinitalyclub.com is also limited to people that are 18 years old and over.

How long does it take to receive a delivery to Europe or World?
Deliveries in Europe typically take two working days upon receipt of payment, but it could be more, depending on the specifically shipping country you have selected or can be delayed due to particular geographic conditions, stock levels or bad weather.

Other questions.
If you have any other questions, please, do not hesitate to email us! info@vinitalyclub.com.

 

FLASH SALES FAQ

What are the flash sales?
Flash sales are special offers and promotions with limited time (3 days maximum) and strong discount applied to the wines on offer.

Is there a minimum order volume for promotion wines in flash sales?
Yes, the minimum order fro promotion wines in flash sales in Italy is 3 bottles, or multiples of 3, while for Europe and the World (not all countries), the minimum order is for 6 bottles, or multiple of 6.

The wines on offer with the flash sales enjoy the same guarantee of quality offers for wines in Shop catalogue?
Absolutely yes, all wines are 100% guaranteed. They are purchased directly from the wineries and are subject to our usual strict quality controls.

Why delivery times are longer for flash sales’ wines compared to the standard timing?
Flash sales orders are processed at the end of the offer. Wines are shipped the day after flash sale’s end. We always have a stock of wines available for immediate delivery, but in some cases we have to order more bottles to wineries, and this leads to longer delivery times. Delivery in Italy, is guaranteed within 2 weeks after the end of the offer; abroad, instead, in Europe and in the World (not in all countries) is variable to weigh country.